Account
Supported regions
Updated 5/1/2026
Granbay is rolling out region by region. The closed beta is open to a curated list of countries; specific markets, payment rails, and regulatory disclosures vary based on which region you sign up from. Your region is detected automatically from your IP address on first visit and persists in your account preferences after.
Closed-beta regions
The beachhead is Brazil — Brazilian users see the platform in Portuguese, prices in BRL, and the Brazilian feature set (PIX-primary deposit flow planned for Gate 3, CPF/RG-aware KYC, Brazilian-relevant markets surfaced first). The aunt-from-Brazil persona test (per ADR-007 / ADR-008) is the acceptance criterion for that experience.
Other regions land as English-default with USD-formatted prices. Specific countries currently green-lit for closed-beta signup: United States, Canada, United Kingdom, EU member states, Australia, New Zealand, and Japan. The detection happens via Cloudflare's CF-IPCountry header on first visit; you can override the detected locale in /settings/display if you prefer a different language or currency.
Regions not currently supported
Granbay can't accept signups from a handful of jurisdictions where prediction markets face regulatory ambiguity or explicit prohibition: mainland China, Iran, North Korea, Russia, Cuba, and Sudan. The signup flow rejects accounts created from those IPs.
OFAC-sanctioned individuals and entities are excluded everywhere — this is a regulatory contract on the platform side; even a supported-region signup can fail KYC if the user appears on a sanctions list.
What the region controls
Region drives four things: (1) the UI language (Portuguese for Brazil, English elsewhere — though every user can override at /settings/display), (2) the displayed currency (BRL for Brazil, USD elsewhere — also overridable), (3) the payment-rail menu shown at deposit / withdrawal time (PIX for Brazil, ACH for the US, SEPA for the EU, Interac for Canada — only fires once real-money operations open), and (4) the KYC document menu (CPF for Brazil, passport / driver's license elsewhere).
Region does NOT control which markets you see — the market list is global. A Brazilian user can trade a US-politics market and a US user can trade a Brazilian-football market, both in their respective preferred locales.
Changing region
Your detected region is sticky: it persists in your account preferences and doesn't bounce with VPN usage. If you've moved permanently, contact support via /help/new with category 'account' — we'll update the region after a quick verification (typically a recent utility bill or address change confirmation).
VPN-driven region spoofing for KYC-bypass purposes is a violation of the terms of service and will result in account suspension. The geographic gating is real and load-bearing for our regulatory standing.